The purpose of this Charter is to commit and assure you our valued clients, of our unwavering commitment and efforts to provide you with the best services. Our practice is guided by our Business Standards, Standard Operating Policies and Procedures, as well as by the International Organization for Standardization (ISO)15189: 2012 which specifies requirements for competence in medical laboratories.

Through this Charter, we clearly articulate your rights as our customers and the quality you should expect from us together with a feedback mechanism through which you can communicate with us, including areas you feel we have not lived up to the promise.

NIP at your Service

Namibia Institute of Pathology Limited is a dynamic State-owned institution operating in both the public and private market segments to provide medical laboratory services to its clients in Namibia and beyond its borders.